Frequently Asked Questions.
01. The order
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been received. During busy seasons or sales events, processing times may be slightly longer.
Can I modify or cancel my order?
If your order has not yet been processed or shipped, we may be able to make changes or cancel it. Please contact us as soon as possible at info@taylorivy.com.
How will I know my order has been confirmed?
Once your order is placed, you will receive an order confirmation email containing your purchase details.
02. Shipping
Do you offer shipping throughout the United States?
Yes! We currently ship across the United States and may offer international shipping to select locations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your package’s delivery status.
What if my package is delayed?
Shipping carriers occasionally experience delays beyond our control. If your package appears significantly delayed, please contact us and we’ll assist in tracking it down.
03. Products
How do I know what size to order?
We recommend reviewing our sizing information on each product page. If you’re unsure, feel free to contact us for assistance before placing your order.
Are your products true to size?
Most of our items fit true to size, but sizing may vary slightly depending on the brand and style. Product descriptions will note any special sizing recommendations.
Will sold-out items be restocked?
Some popular items may be restocked. Follow us on social media or subscribe to our newsletter for updates on new arrivals and restocks.
04. Returns & Exchanges
What is your return policy?
Eligible items may be returned within 14 days of delivery provided they are unworn, unused, and have original tags attached.
Can I exchange an item?
If you need a different size or style, please contact us and we’ll do our best to accommodate your request based on inventory availability.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the issue. We’ll work quickly to resolve the problem and ensure you’re satisfied with your purchase.